Printer Fix: Accessory Not Supported

Printer Fix: Accessory Not Supported

Accessory Not Supported Message


This is an instructional article to bypass this message.

iPhone's will occasionally go through an update which will cause your QLN220/QLN320 to display the above message.

There are a number of things that can cause this issue, but the update software is the most common. Here are a few steps you want to follow to fix the issue.
  1. Remove the battery from the Printer
  2. on your iPhone go to the Bluetooth settings, forget the connection to the printer.
  3. perform a soft restart on the iPhone/iPad
    1. press the up volume, down volume, then hold the power button until the iPhone/iPad restarts. 
    2. There is a video of this process at the bottom of this article.
  4. Put the battery back in the printer.
  5. Go to your Bluetooth settings on iPhone/iPad, search for the printer and connect to it. 
  6. Go back into manyfastscan and attempt to print a label.
If these steps did not fix the issue, please contact your manyfastscan representative.

Video explaining a restart on an iPhone/iPad is below:

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